Returns and Refunds Policy

At eTekDepot LLC, we want every order to be handled accurately and professionally. Because many of our products are business technology items fulfilled through authorized distributors, manufacturers, or supplier warehouses, returns must be reviewed and approved before any item is shipped back.

30-Day Return Window

Most eligible items may be returned within 30 days of delivery, subject to approval.

To qualify for a return, the item must be:

• In original, unopened packaging
• Unused and in resellable condition
• Complete with all accessories, manuals, cables, documentation, and original manufacturer packaging
• Accompanied by proof of purchase or order number

Returns must be approved by eTekDepot before the item is shipped back.

Non-Returnable Items

The following items may not be eligible for return:

• Opened software licenses, activation keys, subscriptions, and digital downloads
• Custom-configured, special-order, or quote-based hardware
• Items marked Final Sale, clearance, liquidation, or non-cancelable/non-returnable
• Products with broken manufacturer seals
• Used, damaged, altered, or incomplete products
• Open-box, refurbished, or bulk/B2B items unless approved in writing
• Products restricted by manufacturer or distributor return policies

Defective, Damaged, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please report the issue within 5 business days of delivery.

Email info@etekdepot.com with:

• Order number
• Description of the issue
• Photos of the product, packaging, shipping label, and damage if applicable

If the issue is confirmed, we will work with you to arrange a replacement, refund, or approved return at no additional cost when applicable.

Manufacturer warranty claims may be handled separately according to the manufacturer’s warranty process.

Return Process

To request a return:

1. Contact eTekDepot at info@etekdepot.com or 844-412-3835.
2. Wait for approval and an RMA number.
3. Ship the item back in its original packaging with the RMA number clearly marked.
4. Once the return is received and inspected, approved refunds are processed within 5–7 business days.

Items returned without approval or without an RMA number may be refused or delayed.

Restocking Fees

Restocking fees may apply depending on the product condition, distributor/manufacturer policy, order type, and reason for return.

Distributor and manufacturer return rules may also apply.

Refund Method

Approved refunds are issued to the original payment method.

For approved B2B net-term or account-based orders, credit may be applied to the customer’s account balance.

Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect due to an eTekDepot or supplier error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an approved defective, damaged, or incorrect item.

eTekDepot is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and proper packaging.