Shipping Policy

At eTekDepot LLC, we ship business technology products through approved carriers, distributors, manufacturers, and fulfillment partners. Shipping availability, processing time, and delivery estimates may vary depending on product type, inventory location, distributor cutoff times, and carrier service levels.

Processing and Dispatch

Most in-stock orders are processed during normal business hours, Monday through Friday.

Orders may require additional review before processing for fraud prevention, address verification, payment confirmation, freight requirements, bulk quantity requests, or distributor/manufacturer availability.

Estimated processing times:

• Standard in-stock items: usually processed within 1–2 business days
• Custom, special-order, quote-based, or distributor-restricted items: usually processed within 5–8 business days
• Freight, oversized, high-value, or bulk orders: may require confirmation before processing

Orders placed after business hours, on weekends, or on holidays are reviewed the next business day.

Shipping Methods and Timeframes

Standard shipping is available for eligible U.S. domestic orders.

Estimated delivery timeframes:

 

Carriers may include UPS, FedEx, USPS, or distributor-selected carriers depending on item size, weight, destination, and fulfillment source.

Delivery dates are estimates only and are not guaranteed.

Shipping Rates

Our current domestic checkout shipping rates are:

 

Freight, oversized, bulk, palletized, high-value, or special-order items may require additional shipping confirmation before processing.

If additional freight or handling charges apply, eTekDepot will contact the customer before processing the order.

B2B accounts with approved net terms may have shipping billed separately on invoice when applicable.

Freight and Oversized Items

Some products may require freight shipping due to size, weight, quantity, or delivery requirements.

Freight orders may require the following:

• Commercial delivery address
• Loading dock or forklift access
• Liftgate service
• Delivery appointment
• Additional handling fees

Freight and oversized items may not qualify for standard checkout shipping rates.

U.S. Coverage

We currently support checkout shipping within the United States.

We ship to eligible U.S. addresses, including commercial and residential locations, subject to carrier and distributor restrictions.

Some remote areas, restricted locations, PO boxes, freight forwarders, military addresses, or special delivery addresses may require additional review.

International Shipping

International shipping is available by request only.

International, export, freight-forwarder, and cross-border orders require manual review and quote approval before processing.

For international inquiries, contact:

info@etekdepot.com

Order Tracking

Tracking information will be emailed when available after the order has been processed and shipped.

Tracking may be provided by UPS, FedEx, USPS, or another carrier selected by the distributor, manufacturer, supplier, or fulfillment partner.

Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

eTekDepot is not responsible for delivery delays caused by carriers, weather, incorrect addresses, access restrictions, customs, distributor processing delays, or events outside our control.

If an order shows delivered but was not received, please contact us as soon as possible at:

info@etekdepot.com
844-412-3835